Diver-Mate Frequently Asked Questions
Below is a list of frequently asked questions for Diver-Mate. If you have a question that is not listed here, please contact our technical support team.
Does the Diver-Mate download the data the automatically once it is connected to the data cable?
Yes, the Diver-Mate starts to download data from the Diver automatically when the Diver-Mate is connected to the data cable. Lights on the Diver-Mate indicate that download is in progress and when data downloading is finished.
Can I configure a Diver using the Diver-Mate?
No, you cannot program or start/stop a Diver using a Diver-Mate. The Diver-Mate is designed to only download data from a Diver.
How much Diver data can I download with the Diver-Mate?
The Diver-Mate can hold more than 10,000 full Diver memories. You can download data from many Divers on a fully charged battery. A low battery indicator on the Diver-Mate will tell you it is time to recharge the battery.
How do I retrieve data from the Diver-Mate?
First you have to connect the Diver-Mate through the supplied USB cable to your computer. Then there are two options:
You can use Windows File Explorer and copy the data from the Diver-Mate to your computer. This is like copying data from a USB flash drive.
In Diver-Office go to Import > Diver-Mate/Diver-Pocket and the connected Diver-Mate will automatically be recognized. Click on the Receive button to import the data into Diver-Office. Alternatively, you can choose to remove the imported data from the Diver-Mate so you start with a clean Diver-Mate the next time you go in to the field.